Shipping, Delivery & Returns
Against the Clock ships orders via US Media Mail, unless a quicker shipping option was chosen at checkout. Orders received on our web site ship within 48 business hours — most of the time, we ship the same or the very next business day. If you selected expedited shipping, and your order has not arrived, please contact us at once and we are happy to track your package.
Media Mail, through the USPS typically takes 4 to 7 business days in transit, depending on where you are located. If you have questions about your order, feel free to contact us through the Contact Us Form below.
Against The Clock will issue a refund to your original form of payment for items returned (arrival here at our offices) within 14 days IF the following are met:
REFUNDS ONLY OFFERED ON CURRENT VERSIONS OF AGAINST THE CLOCK BOOKS. AS OF JANUARY 1, 2024 ONLY 2024 BOOKS WILL BE ACCEPTED FOR RETURN. 2023 OR OLDER TITLES WILL NOT BE ACCEPTED FOR RETURN...
NO REFUNDS WILL BE ACCEPTED FOR EBOOKS.
Printed books sent for Return must ARRIVE back in original condition at our location within 21 days of purchase date. All shrink-wrapped books must be unopened.
The Codes on the inside back covers of the books must not be used, and there must be no stickers, residue, or any other damage to the book and/or its cover.
The book must be in resalable condition.
Package your return book so that it arrives in perfect and resalable condition. Since 100% of our orders are shipped with ground or air services, it is likely that your return book will need to be "RE-Packaged" in order for it to make it back to us in Perfect Condition.
Include your original order receipt within your package, and please include your email address and phone contact. Your return shipment will be inspected upon arrival. As long as the order arrives in perfect condition, a Credit will be issued immediately.
A 15% Re-stock fee will apply to all returns.
Returns may be sent to:
Against The Clock, Inc.
RETURNS DEPARTMENT
4710 28th Street North
St Petersburg, FL 33714
If you have any questions, please contact us directly using the contact form below.
General & Customer Service
No, Against The Clock books do not ship with the Adobe Software. To download a demo or to purchase Adobe Software, visit www.adobe.com.
Please contact our office with a Purchase Order.
email: [email protected]
Fax: 727-289-8743
We will ALWAYS Contact You to Confirm Receipt of your order. If you have sent an order but have not heard from us via email, phone or fax, we did not get it. Please contact us through the Contact Us Form Below or call us at 800-256-4282.
If you are already logged into your ATC Account, select My Profile from the My Account drop-down menu. From here you can Edit your Password. Be sure to Save each edit to apply your change.
If you are not logged into your account, and need to edit your password, Click the Sign In button and then click the "I Forgot my Password" link at the bottom of the Sign In block.
Against The Clock eBooks
Once you purchase your eBook and complete your purchase, your eBook will be available to read directly from within your Against The Clock (ATC) Account.
No Special Reader is required.
Be sure you are logged in. Come to My Account>My Account & Files. Your eBook will be available in the "View My eBook" Block. Click once to launch the eBook. It will open in a new tab so that you can come back quick and easily to your account to access your ATC Videos and Online Tests.
If you purchased an eBook prior to June 24th, 2021, your eBook Link was sent to you via email. Within that email, you were provided Download instructions. If you received your invite via email and downloaded it to your Reader already, you are good to go. Your previous eBook purchases will not appear in your new account.
Yes. Our eBooks are served from within your Against The Clock account and may be viewed from within your Browser.
Yes. Our eBooks are served from within your Against The Clock account and may be viewed from within your Browser.
Student Resource Files & Fonts
With the purchase of an eBook, the Student Resource Files that accompany your book will Automatically Populate the “Download My Student Files” Block in your account.
Log into your Against The Clock Account. Select My Account, and then My Account & Files from the top navigation. Navigate to the "Download My Files" block and Click to Download your files.
If you don’t already have an account, Create one and Log In by selecting Create an Account under the Sign in icon at the top of this site.
If you have purchased a Printed Book, Select My Account, and then My Account & Files from the top navigation.
In the “Get My Student Resource Files” Block, Select your Book Title and Version from the drop-down menus, and Enter Your Code, Exactly how it appears on the Inside Back Cover of your Book. Click Submit.
At this time, the files that accompany your book will appear in the Bottom Block, “Download My Student Files”. Click to Download.
ATC fonts are for the sole use of its customers. The fonts should only be used to complete specific lessons in Against The Clock training materials so that your project results match the book.
Log into your Account, Click My Account and then My Account & Files. Here, in the Fonts Block, you can download the ATC Fonts, for use on either Mac or Windows.
Basic instructions for installing fonts are provided in the same Block in your account. Choose to view the Guide to Installing Fonts on Windows or Mac.
If you have purchased a Used Printed Book and the Code has been compromised, you will need to purchase New Code Access.
From the Bookstore page on this site, select your Book Title, Choose the correct Version to match your software, and then Click on the Replacement Files Tab to make your purchase.
You will be required to create an Account before you may checkout and complete your purchase.
You will not receive a physical code in the mail or by email, rather the files associated with your book will automatically populate your Against The Clock Account.
Click My Account and then My Account and Files from the top bar of this site. If you are coming back after your initial purchase, be sure you are logged in.
The files associated with your book will automatically populate your account. The replacement files will be displayed and ready to download from within the Download My Student Files block.
If you have purchased replacement files for a used book, the files will automatically be added to your account.
You will not receive a physical code in the mail or by email, rather the files associated with your book will automatically populate your Against The Clock Account.
Log in and Click My Account and then My Account & Files.
Click on the Download My Student Files Block to display and download the files.
If you purchased replacement files for a book that is for version CS5 or older, these files may be shipped to you on CD.
Each of the ATC books includes both regular step-by-step projects as well as Portfolio Builder assignments. If you have downloaded the files for your book but they appear to be the wrong files and do not match your book, check to be sure you are downloading and viewing the correct items.
Do you have more than one book in your account? Might you have downloaded the files from a different book?
Double-check your file names.
If you are still experiencing problems, please reach out to us through the Contact Us Form below.
Yes, as long as you log in to our site using your Email and Password, you will be able to log in from home, school or office. Your account is tied to your Email and Password.
While Against The Clock makes every effort to publish error-free books, occasional errors will appear in books and files. If we are aware of any corrections in your book, the changes and comments will be listed within your account. If there are any errata for your book, they will be available for download from the Errata Block in your account.
If there are no changes or errors, this block will hold no available files.
My Videos & Tests
Whether you have purchased a book from our Site, your Bookstore, Amazon, if you purchased an eBook or even Replacement Student Files, you will gain access to the Student Resources associated with your book.
When you register your book, at the time of purchase or at the point you are entering your Student Files Code, you will be prompted to “Share your Test and Course Results" with your Instructor. Follow the steps in the pop-up to choose your School and Teacher. Once linked, you will be directed back to your Account Page to access the various tools and resources that accompany your book.
Note: You will have the option to skip and not share your course results during the linking process.
When you register your book, at the time of purchase or at the point you are entering your Student Files Code, you will be prompted to “Share your Test and Course Results" with your Instructor.
If you do not wish to share your results, or if you are a self-learner, follow the steps in the pop-up to choose your School and Teacher. You will then be presented with an option to not share. Click the “Don’t want to share your course results…” option to keep your course results to yourself.
If you have already established your account and have now decided to Share your Test and Course Results with your teacher, you can still do so. Come to your My Account and Files page. At the top of the Take Quizzes and Tests Block, click on the “Need to share your results with your instructor” link.
Now, follow the steps in the pop-up to choose your School and Teacher. Once linked, you will be directed back to your Account Page to access the various tools and resources that accompany your book.
Tests, Quizzes and Videos are available as part of your Student Resources that accompany your Against The Clock book(s). Test Questions are served in random order.
Once you Click the Quiz or Test Link - you are ready to take it. You will have an option to take it now, or Come back and take it at a later date, but once you Click to take it, you will not be offered the test again.
You must complete each question to unveil the next. You cannot save a question for later or come back at another time.
Upon submission of your answers, the quiz or test will be graded and you will be presented with your score and a list of questions that you may have missed. The correct answers will be provided. Your scores will be shared with your instructor, if you chose to share your course results at start-up.
From your Account Page, locate the Take Assessments Block.
If you have already Shared a Course/Book with an Instructor, you will see the "My Shared Course" Button at the top of this block.
Click the My Shared Course button to reveal all of your courses that are currently shared.
Locate the book/course you want to affect, and Click the Unlink Button.
You will now be prompted to start the “Share Your Course” process again - Choose your School, Teacher and Course Name.